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Customer Service
- Shipping
- All orders will be processed within 48 hours from the date they are purchased pending the items are in stock. If items are not in stock notification will be made on when they will be in stock and able to ship Please note that there are NO Shipments made during Weekends and Holidays.
· If there is a problem with your order you will be notified via email or phone. Therefore, we require customers to provide us a valid email address and a contact number.
· All orders will be shipped Via United Parcel Service (UPS) or USPS (Priority or First Class Mail). UPS Ground shipments can be expected in 4 - 6 Business Days as well as USPS shipments.
· Shipping totals on invoices reflect handleing charges and shipping material costs as well as the freight costs. To speed up shipment if deemed neccessary we may choose to ship the order with a different carrier than what is listed on the invoice. We will ship it the best way possible with the customers best interest in mind to get it as soon as possible.
· All orders shipping to Alaska and Canada will ship USPS Priority Mail. - Returns
- · Returns: If for any reason you are not satisfied with your order after it has been shipped, you may return merchandise in its original unopened condition/packaging within 14 days of receiving the order. All orders will be credited the amount of the original order minus shipping costs and a 20% restocking fee. This includes all refused or misdirected merchandise as well. All returns must be pre-approved via contact of Alpine Assassins at (775) 851-8128 or our email address: duncanlee@alpineassassins.com There are no returns on discontinued blowout priced products.
· Faulty merchandise: If an item received is defective, you may return item within 14 days to exchange for a new one. Additional shipping cost on faulty merchandise will be reimbursed by Alpine Assassins. if item is found to be defective. All faulty merchandise returns must be pre-approved via Alpine Assassins at (775) 851-8128 or our email address: duncanlee@alpineassassins.com - Cancellations
- · Cancellations: Orders cancelled within 24 hours of original order time will be refunded 100%. Orders cancelled after 24 hours but before the item(s) are shipped are subject to a 4% handling fee. Cancellations after item(s) have shipped are subject to our return policy (below). Please be sure that what you purchase is what you want.
- Privacy
- The following discloses our information gathering and dissemination practices for this website: alpineassassins.com.
We use your IP address to help diagnose problems with our server, and to administer our Web site. We use cookies to deliver content specific to your interests and to save your password; see the use of IP addresses/Cookies section below.
Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
This site may contain links to other sites. alpineassassins.com is not responsible for the privacy practices or the content of such Web sites.
We may use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to this information.
Use of IP Addresses
The alpineassassins.com Web site also logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives alpineassassins.com an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a users session will be tracked, but the user will be anonymous.
Use of Cookies
alpineassassins.com Web sites use what we call "cookies" to store member names and passwords. Cookies allow us to both store and retrieve login information through a user's browser. Our Web server automatically asks a new user whether his or her browser will agree to accept a " alpineassassins.com cookie" via the Web browser. If a visitor accepts, our Web server will identify the user's cookie for alpineassassins.com’s use in internal reporting or, in the case of a alpineassassins.com Member, for site personalization. If a user accepts a alpineassassins.com cookie, but would later like to remove it from his or her browser, he or she can follow the removal instructions found at http://www.cookiecentral.com/faq/.
ALPINE ASSASSINS IS NOT RESPONSIBLE FOR INJURIES FROM THE RESALE OF THE EQUIPMENT.